Shipping policy

Shipping Policy

Last Updated: 09/08/2026

Thank you for shopping with ONLYN, a brand operated by PRINTYVERSE HUB PRIVATE LIMITED.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through the ONLYN website.

By placing an order with ONLYN, you acknowledge and agree to the terms of this Shipping Policy.

1. Shipping Coverage

ONLYN currently offers PAN-India shipping.

We deliver to serviceable residential and commercial addresses across India, subject to courier availability and serviceability of the customer's PIN code.

Certain remote locations, restricted areas, or PIN codes may have limited or no delivery coverage.

2. Shipping Charges

Free Shipping is available on eligible orders as displayed on the ONLYN website.

If any shipping charge is applicable to a particular order, the applicable amount will be displayed during checkout before the order is placed.

Shipping charges, if applicable, may vary depending on the order, delivery location, promotional offers, or other applicable conditions.

3. Order Processing Time

Orders are generally processed within 1–2 business days after successful order confirmation and payment verification, where applicable.

Processing time may be longer during:

  • Sale periods

  • Promotional campaigns

  • Product launches

  • Public holidays

  • High-order-volume periods

  • Unexpected operational disruptions

Customers may receive order-related communication once the order has been processed.

4. Dispatch

Once your order has been processed and packed, it will be handed over to our designated courier or logistics partner for delivery.

After dispatch, customers may receive shipment and tracking information through the contact details provided while placing the order.

Once an order has been dispatched, it cannot be cancelled.

For cancellation details, please refer to our Terms of Service and Return, Refund & Exchange Policy.

5. Estimated Delivery Time

Orders are generally expected to be delivered within approximately 4–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines are estimates and are not guaranteed.

Delivery may take longer in certain circumstances, including:

  • Remote or difficult-to-service locations

  • Courier delays

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Strikes or transportation disruptions

  • High shipping volumes

  • Incorrect or incomplete address information

  • Customer unavailability

  • Security or regulatory restrictions

  • Other circumstances beyond our reasonable control

6. Cash on Delivery (COD)

ONLYN offers Cash on Delivery (COD) on eligible orders and serviceable locations.

COD availability may depend on:

  • Customer PIN code

  • Delivery location

  • Order value

  • Product eligibility

  • Courier availability

  • Operational considerations

  • Fraud-prevention measures

  • Previous order or delivery history

ONLYN reserves the right to restrict or disable COD for certain orders or locations where reasonably necessary.

If COD is unavailable for an order, customers may use one of the prepaid payment methods displayed at checkout.

7. Order Tracking

Once your order has been dispatched, tracking information may be shared through the contact details provided by you.

Depending on the available communication channels, tracking updates may be provided through:

  • SMS

  • WhatsApp

  • Email

  • Website/order tracking

  • Courier tracking systems

Tracking information may take some time to become active after the shipment has been handed over to the courier.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts according to its standard operating procedures.

Customers should ensure that the provided:

  • Name

  • Mobile number

  • Delivery address

  • PIN code

are accurate and complete.

If the customer is unavailable at the time of delivery, the courier may attempt delivery again or contact the customer using the available contact details.

9. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

This should include, where applicable:

  • Full name

  • House/flat/shop number

  • Building/society name

  • Street/road

  • Area/locality

  • City

  • State

  • PIN code

  • Valid mobile number

ONLYN will not be responsible for delivery delays, failed deliveries, additional charges, or return-to-origin shipments caused by incorrect or incomplete information provided by the customer.

If an order has not yet been dispatched, customers should contact ONLYN as soon as possible if they notice an error in their delivery details.

Once an order has been dispatched, changes to the delivery address may not be possible.

10. Failed Delivery & Return to Origin (RTO)

An order may be returned to the sender by the courier partner if delivery cannot be completed.

This may happen due to circumstances such as:

  • Customer refusing delivery

  • Customer being unavailable after repeated attempts

  • Incorrect or incomplete address

  • Incorrect PIN code

  • Customer not responding to courier calls

  • Delivery location being inaccessible

  • Customer refusing to accept a COD shipment

  • Other courier-related delivery failures

Such shipments may be classified as Return to Origin (RTO).

Customers are responsible for providing accurate delivery information and being available to receive their orders.

For prepaid orders returned to origin, any refund, if applicable, will be handled according to ONLYN's applicable policies and circumstances of the order.

11. Refusal of Delivery

Customers should not refuse delivery if they intend to use ONLYN's Easy Return facility.

If you receive a product and wish to return it, please accept the delivery and initiate a return through the ONLYN website within the applicable 3-day Easy Return window.

Refusing delivery may result in the order being returned to origin and may affect the applicable return/refund process.

12. Damaged Packages at Delivery

Customers are advised to inspect the outer packaging at the time of delivery.

If the package appears visibly damaged, opened, tampered with, or otherwise compromised, customers are encouraged to:

  • Take photographs/videos of the package before opening it.

  • Record a continuous unboxing video while opening the package.

  • Contact ONLYN promptly if the product inside is damaged, defective, or incorrect.

For damaged, defective, or incorrect-product claims, the continuous unboxing video may be required as evidence under our Return, Refund & Exchange Policy.

13. Lost or Missing Shipments

If tracking information indicates that a shipment has been delivered but you have not received it, please contact ONLYN as soon as possible at:

info@onlyn.co.in

We may coordinate with the relevant courier or logistics partner to investigate the shipment.

Customers may be required to provide relevant order or delivery information to assist with the investigation.

14. Delayed Shipments

If your order is delayed beyond the estimated delivery period, please contact us with your Order ID.

We may coordinate with the courier partner to obtain an update regarding the shipment.

Delivery delays caused by circumstances outside our reasonable control may not constitute a failure by ONLYN to fulfil the order.

15. Self-Shipping for Returns and Exchanges

If a reverse pickup is not available at the customer's address or PIN code, the customer will be required to self-ship the approved return or exchange to:

PRINTYVERSE HUB PRIVATE LIMITED
Shop No. 2, Niv Tara, Ram Mandir Road,
Rahatani – 411017, Maharashtra, India

The customer should use a reliable courier service and securely pack the product.

The customer must retain the shipping receipt and tracking details until the return or exchange has been successfully completed.

If a reverse pickup has been scheduled but the courier partner has completed the maximum number of pickup attempts without successfully collecting the package, ONLYN will not raise another pickup request for the same return or exchange.

The customer will then be required to self-ship the product to the registered address mentioned above.

The customer should share the shipping receipt and tracking information with ONLYN after dispatching the product.

The return or exchange will be processed after the product is received and successfully passes the applicable quality inspection.

Any additional shipping cost incurred by the customer for self-shipping will be borne by the customer unless otherwise approved by ONLYN in writing.

For complete return and exchange conditions, please refer to our Return, Refund & Exchange Policy.

16. Cancellation After Dispatch

Orders can be cancelled only before dispatch.

Once an order has been dispatched, cancellation requests will not be accepted.

If you no longer wish to keep a product after receiving it, you may use the applicable Easy Return facility within 3 days of delivery, subject to our Return, Refund & Exchange Policy.

17. Delivery to Third Parties

If you provide a delivery address where another person is authorized to receive the package on your behalf, delivery to that person may be treated as delivery to the address provided by you.

Customers are responsible for ensuring that the delivery address and recipient information are accurate.

18. Delivery to Remote or Non-Serviceable Areas

Although ONLYN provides PAN-India shipping, some locations may be classified by courier partners as remote, restricted, or non-serviceable.

Where delivery is unavailable to a particular PIN code, ONLYN may contact the customer to request an alternative serviceable address or provide another appropriate resolution.

19. Force Majeure

ONLYN shall not be responsible for shipping or delivery delays caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters

  • Floods

  • Fires

  • Severe weather

  • Government restrictions

  • Strikes

  • Civil disturbances

  • War or similar events

  • Epidemics or pandemics

  • Transportation disruptions

  • Courier network disruptions

  • Technical failures

  • Other unforeseen events

We will make reasonable efforts to minimize the impact of such events and keep customers informed where possible.

20. Contact Information

For questions regarding shipping, delivery, tracking, or your order, please contact:

ONLYN
Operated by: PRINTYVERSE HUB PRIVATE LIMITED

Email: info@onlyn.co.in
WhatsApp: +91 7028036670

Registered / Business Address:
Shop No. 2, Niv Tara, Ram Mandir Road,
Rahatani – 411017, Maharashtra, India

21. Policy Updates

PRINTYVERSE HUB PRIVATE LIMITED reserves the right to modify, update, or amend this Shipping Policy from time to time.

Any changes will become effective once the updated policy is published on the ONLYN website.

The policy applicable to an order shall generally be the policy in effect at the time the order was placed, subject to applicable law.

22. Legal Disclaimer

This Shipping Policy is intended to explain the general shipping and delivery practices of ONLYN.

Delivery timelines and courier services may vary depending on the customer's location, courier availability, operational conditions, and other circumstances.

Nothing in this Shipping Policy is intended to limit or exclude any rights or remedies available to customers under applicable Indian laws.