Refund policy

Return, Refund & Exchange Policy

Last Updated: 09/08/2026

Thank you for shopping with ONLYN, a brand operated by PRINTYVERSE HUB PRIVATE LIMITED.

At ONLYN, we want you to shop with confidence. We offer an Easy Return facility that allows eligible customers to return products for any reason, subject to the terms and conditions outlined below.

Please read this Return, Refund & Exchange Policy carefully before placing an order.

1. Easy Return Policy

ONLYN provides an Easy Return facility within 3 days of delivery.

Customers may request a return for any reason, including:

  • Change of mind

  • Incorrect size selected

  • Product not suitable

  • Change in preference

  • Ordered by mistake

  • Product received damaged, defective, or incorrect

The return request must be submitted within 3 days from the date of delivery.

Requests submitted after the 3-day return period may not be accepted.

2. How to Initiate a Return or Exchange

ONLYN provides an online return and exchange facility through the website.

Customers can initiate a return or exchange request directly through the ONLYN website using the available return/exchange option.

Customers may be required to provide:

  • Order ID

  • Reason for return or exchange

  • Product photographs, where applicable

  • Other information requested during the return/exchange process

Once the request is submitted, ONLYN will review the request and provide further instructions regarding the return or exchange.

Submitting a return or exchange request does not automatically guarantee approval. The product must satisfy the eligibility conditions specified in this policy.

3. Return Eligibility

To qualify for an Easy Return, the following conditions must be satisfied:

  • The return request must be raised within 3 days of delivery.

  • The product must be unused, unworn, and unwashed.

  • Original tags, labels, and packaging should be intact.

  • The product must be returned in its original condition.

  • The product must not have been altered, damaged, stained, or otherwise modified by the customer.

  • The product must pass the required quality inspection upon return.

Products that do not meet these conditions may be rejected.

4. Unboxing Video Requirement

A continuous unboxing video is mandatory for claims involving damaged, defective, or incorrect products.

The video should begin before or at the moment the sealed package is opened and should continuously show the opening of the package and the product received.

Customers making a damaged, defective, or incorrect-product claim should also provide clear photographs showing the issue.

Failure to provide sufficient evidence may affect the approval of a damage, defect, or wrong-product claim.

For ordinary Easy Returns, such as change of mind or size-related returns, the unboxing video may not be required unless specifically requested by ONLYN.

5. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect or different from the product ordered

you should raise a return or exchange request through the website within 3 days of delivery.

For such claims, customers must provide the required photographs and mandatory continuous unboxing video.

After successful verification, ONLYN may provide an appropriate resolution, which may include:

  • Replacement

  • Exchange

  • Return and refund

The final resolution may depend on the nature of the issue and product availability.

6. Return & Exchange Fee

A ₹100 fee is applicable to approved returns and exchanges.

The fee covers applicable reverse shipping, handling, and quality inspection costs.

Returns

For an approved return, the applicable ₹100 return fee will be deducted from the final refund amount.

Exchanges

For an approved exchange, the ₹100 exchange fee must be paid as instructed by ONLYN before the replacement product is dispatched.

The applicable return/exchange fee is non-refundable.

7. Return Pickup & Self-Shipping

After approval of the return or exchange request, ONLYN or its designated logistics partner may arrange a reverse pickup from the customer's delivery address.

Return pickup availability depends on courier service coverage for the customer's location.

If Pickup Is Not Available

If reverse pickup is not available at the customer's address or PIN code, the customer will be required to self-ship the product to ONLYN at the following registered address:

PRINTYVERSE HUB PRIVATE LIMITED
Shop No. 2, Niv Tara, Ram Mandir Road,
Rahatani – 411017, Maharashtra, India

The customer should use a reliable courier service and ensure that the product is securely packed to prevent damage during transit.

The customer must retain the shipping receipt and tracking details until the return or exchange has been successfully completed.

Failed Pickup Attempts

If a reverse pickup is scheduled but the courier is unable to collect the package because of the customer's unavailability, the package not being ready, incorrect pickup information, or any other reason attributable to the customer, the courier partner may make multiple pickup attempts as per its standard process.

If the courier company has completed the maximum number of pickup attempts and the product has still not been collected, ONLYN will not raise another pickup request for the same return or exchange.

In such cases, the customer will be required to self-ship the product to the registered address mentioned above in order to complete the return or exchange process.

The customer should share the shipping receipt and tracking details with ONLYN after dispatching the product.

The return or exchange will be processed only after the product is received by ONLYN and successfully passes the applicable quality inspection.

If the customer does not self-ship the product after the maximum pickup attempts have been completed, ONLYN may consider the return or exchange request closed.

Any additional shipping cost incurred by the customer for self-shipping the product will be borne by the customer and will not be reimbursed by ONLYN, unless otherwise approved by ONLYN in writing.

Customers must ensure that the product meets all return eligibility requirements before self-shipping it.

8. Quality Inspection

All returned products may undergo a quality inspection after being received by ONLYN.

The product must meet the return eligibility requirements stated in this policy.

A return may be rejected if the returned product:

  • Has been worn or used

  • Has been washed

  • Has stains, odors, marks, or other signs of use

  • Has been altered or modified

  • Has been damaged after delivery

  • Is missing original tags or labels

  • Is materially different from the product originally shipped

If a returned product fails inspection, ONLYN may reject the return and may return the product to the customer.

9. Sale & Discounted Products

Sale and discounted products are eligible for Easy Return, subject to the same 3-day return window and eligibility conditions.

The fact that a product was purchased during a sale, discount, promotional campaign, or special offer does not by itself make the product non-returnable.

10. Non-Returnable & Non-Exchangeable Products

The following products are not eligible for return or exchange:

  • Custom-made products

  • Personalized products

  • Products specifically modified according to customer requirements

  • Products that have been used, worn, washed, altered, or damaged by the customer

  • Products returned without required tags or labels

  • Products that fail the quality inspection

  • Products returned after the applicable return window

This exclusion is subject to any rights provided to customers under applicable law.

11. Exchanges

ONLYN may offer exchanges for eligible products, subject to:

  • The request being raised within the applicable return window.

  • Product eligibility.

  • Successful quality inspection.

  • Availability of the requested replacement product.

  • Payment of the applicable ₹100 exchange fee.

If the requested replacement product is unavailable, ONLYN may offer another suitable resolution, including a refund where applicable.

12. Refunds

For approved returns, the refund will be processed after the returned product is received and successfully passes the applicable quality inspection.

The applicable ₹100 return fee will be deducted from the refund amount.

Approved refunds will be credited to the original payment method used for the order.

Refunds are generally processed within 3–5 working days after approval and completion of the required inspection process.

The actual time for the refund to reflect in the customer's account may vary depending on the bank, card issuer, UPI provider, payment gateway, or other payment service provider.

If more than 10 working days have passed after the refund was approved and the amount has not been credited, customers may contact ONLYN at:

info@onlyn.co.in

13. Cash on Delivery Orders

For Cash on Delivery orders, refund processing may require additional information or a suitable refund mechanism to be provided by the customer.

ONLYN may request the customer's bank account, UPI, or other payment details where necessary to process an eligible refund.

Customers should provide accurate payment details to avoid delays.

14. Shipping

ONLYN provides PAN-India shipping.

  • Free Shipping is available as per the applicable shipping terms displayed on the website.

  • Cash on Delivery (COD) is available on eligible orders and locations.

  • Shipping availability and delivery timelines may vary depending on the customer's location and courier service.

15. Order Cancellation

Orders can be cancelled only before dispatch.

Once an order has been dispatched, cancellation requests will not be accepted.

Customers who wish to cancel an order before dispatch should contact ONLYN as soon as possible through the available customer support channels.

Cancellation requests are subject to the processing status of the order. If an order has already entered the dispatch process, cancellation may not be possible.

16. Contact Information

For questions regarding returns, exchanges, refunds, cancellations, or orders, customers can contact:

ONLYN
Operated by: PRINTYVERSE HUB PRIVATE LIMITED

Email: info@onlyn.co.in
WhatsApp: +91 7028036670

Registered / Business Address:
Shop No. 2, Niv Tara, Ram Mandir Road, Rahatani – 411017, Maharashtra, India

17. Policy Updates

PRINTYVERSE HUB PRIVATE LIMITED reserves the right to modify, amend, or update this Return, Refund & Exchange Policy from time to time.

Any changes will become effective once the revised policy is published on the ONLYN website.

The policy applicable to an order shall generally be the policy in effect at the time of purchase, subject to applicable law.

18. Legal Disclaimer

This policy is intended to clearly explain ONLYN's return, exchange, and refund procedures and does not limit or exclude any rights or remedies available to customers under applicable Indian laws.

PRINTYVERSE HUB PRIVATE LIMITED reserves the right to verify return and refund requests and may request reasonable information or evidence where necessary.

All return, exchange, and refund requests remain subject to the terms of this policy and applicable law.